ERP is a business investment. It is paid for by the company owners who expect performance, accuracy and efficiency. The interface of a modern ERP must reflect this reality. The goal is not to entertain the users. It is to help them finish their work faster with fewer errors.

Service request module is often misunderstood as a stand-alone function managed through a ticketing system or a simple CRM add-on. While such tools may capture complaints or requests, they rarely address the real challenge: connecting customer interactions with the business processes that actually solve their issues.

Approval workflows are often treated as a checkbox in ERP systems. You may get a simple “approve” button or a single-stage authorisation. In practice, business processes are rarely that simple. Real-world approvals involve multiple roles, time limits, escalation rules and notifications across different channels. If these are not handled properly, the system creates more bottlenecks than it solves.