Service request module is often misunderstood as a stand-alone function managed through a ticketing system or a simple CRM add-on. While such tools may capture complaints or requests, they rarely address the real challenge: connecting customer interactions with the business processes that actually solve their issues.

Two of the important features that make ERP successful are its ability to seamlessly automate as much work as possible and to prevent human mistakes as much as possible. In certain industries, products and services bear a relation and once product is selected, selection of related services become just a decision between yes and no. “Services with products” is the mechanism of establishing these relations in ERP. It makes adding of services a matter of two clicks, saving time as     ...more