When an organisation decides to implement an ERP system the Accounts department is usually the first to take interest. They manage compliance, taxation and reporting so they expect to lead the project. Although finance is a major stakeholder and beneficiary, placing Accounts in the driver’s seat is one of the main reasons ERP implementations fail.

ERP implementation challenges often begin at the top. Here's why leadership matters more than most realise.

Leadership That's Missing in Action

Sometimes, the problem lies in a lack of leadership. Other times, it's simply a lack of interest. In some cases, the business owner or top executive is completely absent throughout the process. That does not work.