One of the most underestimated challenges in ERP implementation is not the software, not the configuration and not the project plan. It is the quality of the data provided by the customer. Many organisations hand over raw spreadsheets, incomplete records or unstructured data and expect the ERP team to sort it out. This leads to delays, rework and serious integrity issues across the system.

Service request module is often misunderstood as a stand-alone function managed through a ticketing system or a simple CRM add-on. While such tools may capture complaints or requests, they rarely address the real challenge: connecting customer interactions with the business processes that actually solve their issues.