In consulting the real goal is to make people understand your ideas, not to show how much you know. Many professionals use complicated words and heavy technical terms because it sounds impressive. It may work in a classroom or at a conference but it does not help when you are guiding a client who needs clarity, not complexity.

Many organisations begin their digital journey with lightweight and modular cloud systems. These platforms are easy to adopt, quick to deploy and helpful when processes are simple. They support the shift away from paperwork and bring initial structure to operations. For an early stage business, this can feel adequate.

ERP vendors are not asleep on AI. Serious platforms have been weaving AI into planning, forecasting, control and user experience. AI will not replace a real ERP. It will replace small tools that masquerade as ERP, while making true ERPs faster, smarter and safer.

In an indenting model you do the entire presales and the entire post-sales experience while the principal handles invoicing and dispatch. Tuhund manages this end-to-end flow in one system, keeps every conversation and document in context, and settles commissions cleanly for both claimable and payable sides.

What is indenting and why it is hard to manage

Indenting companies handle the heavy lifting before and after the sale:

Service request module is often misunderstood as a stand-alone function managed through a ticketing system or a simple CRM add-on. While such tools may capture complaints or requests, they rarely address the real challenge: connecting customer interactions with the business processes that actually solve their issues.

Approval workflows are often treated as a checkbox in ERP systems. You may get a simple “approve” button or a single-stage authorisation. In practice, business processes are rarely that simple. Real-world approvals involve multiple roles, time limits, escalation rules and notifications across different channels. If these are not handled properly, the system creates more bottlenecks than it solves.

Enterprise software buyers are often told they can “have it all” by combining an ERP system with a separate CRM. On paper, this sounds appealing: the ERP handles finance, procurement and operations while the CRM manages leads, opportunities and customer relationships. Vendors promise smooth data flow between the two.

In any organisation, administrative responsibilities can pile up quickly — tax filings, statutory payments, compliance reporting, internal reviews and so on. What's common across these tasks? They're repetitive, time-bound and critical. Yet many businesses still rely on manual reminders, shared spreadsheets or memory to stay on top of them.

Email has long been one of the most critical communication tools in business. Yet in many companies, it remains outside the core business system. Quotations are emailed from personal accounts, follow-ups are tracked manually and key conversations get lost across disconnected inboxes. This disconnection causes delays, miscommunication and poor accountability.