Email has long been one of the most critical communication tools in business. Yet in many companies, it remains outside the core business system. Quotations are emailed from personal accounts, follow-ups are tracked manually and key conversations get lost across disconnected inboxes. This disconnection causes delays, miscommunication and poor accountability.
Tuhund took a different approach — by integrating email right into the heart of the ERP. Since 2012, Tuhund has included fully functional email as part of its core system. This isn't just email notifications; it's complete, context-sensitive, intelligent email — seamlessly woven into your day-to-day business activities.
Bringing Email to Where the Work Happens
In most systems, you open your inbox and search for emails. In Tuhund, relevant emails are brought to you exactly where they are needed — whether it's a quotation, job order, invoice or follow-up. Email becomes a part of the workflow rather than a separate task.
You no longer need to forward, copy or explain emails outside the system. Every email is linked directly to the business context. This saves time, improves clarity and ensures that nothing gets missed.
AI-Powered Communication
Tuhund's AI engine Ruaa takes this a step further. Ruaa sends follow-ups, reminders and reports automatically based on your business rules. It knows when to send what, to whom and in what tone. From sales teams receiving daily performance summaries to customers getting order updates, Ruaa ensures timely and consistent communication.
Email as Assignable Work — Not Just a Message
In Tuhund, emails are not just messages — they are actionable items. Just like tasks, emails can be assigned to specific users for follow-up or response. This transforms communication into a team activity, not a personal burden.
This feature is especially useful for shared mailboxes or departments like support, procurement or finance which often receive high volumes of incoming messages. Instead of one overloaded inbox, emails can be distributed, tracked and managed like any other work item.
Assigned emails appear in each user's task view, ensuring accountability, delegation and continuity. Replies go out from the system itself, maintaining consistency and allowing managers to monitor communication progress — just like any other workflow.
Continuity and Reassignment Made Simple
If someone leaves your organisation or changes roles, communication history doesn't get lost. In Tuhund, mailboxes are part of the system and can be reassigned instantly. All past emails remain intact and visible to authorised users. This improves continuity, security and audit-readiness.
Connects to Your Existing Mail Server
Tuhund doesn't replace your email server; it works with it. It supports POP, IMAP and SMTP protocols, allowing incoming and outgoing messages to flow through your regular domain — but with the intelligence and context only an ERP system can provide.
Security and Control
Access to email is role-based just like the rest of the system. Communication is visible only to those who are allowed to see it, with complete logs and traceability. Whether for internal audits, customer disputes or compliance checks, every message is where it should be — inside the system.
In Summary
Email inside ERP isn't just about convenience — it's a shift in how communication is handled in an organisation. Tuhund's approach makes communication more efficient, more accountable and far more intelligent. It's no longer something that happens on the side. It becomes part of the system, part of the process and part of the success.
