In any organisation, work happens in many different ways. Some work is planned in advance. Some work happens because someone is responsible for it. Some work happens suddenly when a customer or vendor contacts you. Tuhund is designed to handle all of this clearly and consistently.

Just Because Tuhund Can Do Something Does Not Mean It Should

Modern ERP systems are powerful. Tuhund is powerful.

It can automate, adjust, recompute, back-date, revalue and reclassify almost anything. But power without restraint is dangerous. The responsibility of an ERP is not to do everything it can, but to do only what is correct, defensible and sustainable for the customer.

Most traditional ERP systems reduce business reality into a web of ledgers. A person becomes a ledger, a product becomes a ledger and a customer becomes a ledger entry. These systems shape the business around accounting design instead of shaping accounting around how business actually happens.​

One of the most underestimated challenges in ERP implementation is not the software, not the configuration and not the project plan. It is the quality of the data provided by the customer. Many organisations hand over raw spreadsheets, incomplete records or unstructured data and expect the ERP team to sort it out. This leads to delays, rework and serious integrity issues across the system.

Capturing customer inquiries, complaints and feedback is a critical part of customer relationship management (CRM). In Tuhund, this is made effortless through the Contact Forms sub-module of the CRM module. It allows businesses to design, customise and deploy dynamic forms that connect seamlessly with internal workflows and external platforms.