Capturing customer inquiries, complaints and feedback is a critical part of customer relationship management (CRM). In Tuhund, this is made effortless through the Contact Forms sub-module of the CRM module. It allows businesses to design, customise and deploy dynamic forms that connect seamlessly with internal workflows and external platforms.
With Tuhund Contact Forms, you can create as many forms as you need, configure rules for auto-assignment and integrate with third-party systems through secure APIs. Whether you want to capture leads from your website, gather complaints through QR codes or plug into portals like Facebook, LinkedIn, IndiaMart or TradeIndia, the system is ready to handle it.
Contact Forms vs Enquiries and Service Requests
It is important to note that Tuhund already has dedicated modules for managing structured business data:
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Enquiry Module – designed specifically for capturing sales enquiries. It comes with APIs, workflows and powerful features for handling opportunities in a more detailed and organised way.
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Service Request Module – dedicated to managing customer complaints and service tickets with strong capabilities for tracking, escalation and resolution.
Both these modules require more structured and specific data and are used where process discipline is essential.
By contrast, the Contact Forms module is meant for flexible, quick and dynamic data capture. It works best when you want to keep the entry barrier low for customers or when you need to integrate with external portals and sources where you cannot strictly control the data structure.
A Smart, Integrated Workflow
Tuhund is not just a collection of standalone modules—it is a smart, integrated system where logical workflows from real life are replicated in the ERP.
A record created via a Contact Form is never a dead end. With just one click, a contact form record can be elevated into an Enquiry (when it is a potential sales lead) or into a Service Request (when it is a customer complaint). This ensures that information captured at the very first touchpoint flows smoothly into the right business process without duplication or data loss.
This design reflects Tuhund’s philosophy: all real-life workflows must be faithfully mirrored in the system. The goal is to make the ERP behave like your organisation already does—only faster, smarter and with complete traceability.
Real-World Example
Imagine a potential customer visiting your website. They fill out a simple inquiry form asking about a machine. Here’s what happens next:
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The form is submitted and instantly captured in Tuhund.
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Based on pincode rules, the record is auto-assigned to the right sales manager.
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The manager is notified via email, WhatsApp and homepage notifier.
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With a single click, the record is elevated into a formal Enquiry. All the data entered by the customer is pre-populated—no duplication, no re-entry.
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The Enquiry then moves into the standard sales workflow, linking with quotations, follow-ups and eventually orders.
The same process applies to service issues. A form filled by a customer can instantly become a Service Request, tracked through structured workflows until resolved.
Forms Inside Tuhund Portals
It is worth noting that all forms within Tuhund’s own ERP portals are essentially Contact Forms. Whether a customer fills in a feedback form on your portal or submits a support request, the underlying system is the same—dynamic, customisable and seamlessly integrated. This ensures consistency across internal and external interactions.
Key Features of Contact Forms
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Unlimited form creation with both standard and custom fields
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Seamless integrations via iFrame, APIs and third-party portals
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Smart auto-assignment rules to distribute records efficiently
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Multi-channel notifications (homepage, email, push, SMS and WhatsApp)
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Branding and design flexibility with headers, footers, CSS and logos
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Customer acknowledgement screens and emails with dynamic data fields
Why It Matters
The Contact Forms module ensures that no lead or complaint is missed. By combining automation, personalisation and integration, it allows organisations to respond faster, manage inquiries better and deliver a smoother customer experience.
At the same time, Tuhund provides specialised modules—Enquiries for sales and Service Requests for customer complaints—where structured workflows and detailed data management are required. And because the system is fully integrated, a contact form query can be elevated to either module with a single click, ensuring continuity and accuracy across the business process.
What’s Next?
In this article, we looked at how Tuhund Contact Forms help capture and manage customer interactions effectively, how they integrate with Enquiries and Service Requests and how they underpin Tuhund’s own portals.
In the next part, we will explain how the Contact Forms module can be used in exhibitions—from generating QR codes for brochures and posters to capturing leads directly at the booth and ensuring instant assignment to your sales team.
