In any organisation, work happens in many different ways. Some work is planned in advance. Some work happens because someone is responsible for it. Some work happens suddenly when a customer or vendor contacts you. Tuhund is designed to handle all of this clearly and consistently.

Capturing customer inquiries, complaints and feedback is a critical part of customer relationship management (CRM). In Tuhund, this is made effortless through the Contact Forms sub-module of the CRM module. It allows businesses to design, customise and deploy dynamic forms that connect seamlessly with internal workflows and external platforms.

Service request module is often misunderstood as a stand-alone function managed through a ticketing system or a simple CRM add-on. While such tools may capture complaints or requests, they rarely address the real challenge: connecting customer interactions with the business processes that actually solve their issues.