In any organisation, work happens in many different ways. Some work is planned in advance. Some work happens because someone is responsible for it. Some work happens suddenly when a customer or vendor contacts you. Tuhund is designed to handle all of this clearly and consistently.

Exhibitions are noisy, time-boxed and expensive. The winner is the team that captures clean data quickly, qualifies early and follows up before interest fades. Tuhund’s Contact Forms module gives you a simple, reliable way to do exactly that, with one-click elevation to Enquiry or Service Request when needed.

What you set up before the event

1) Create a campaign

• Create a Campaign in Tuhund for the exhibition

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Capturing customer inquiries, complaints and feedback is a critical part of customer relationship management (CRM). In Tuhund, this is made effortless through the Contact Forms sub-module of the CRM module. It allows businesses to design, customise and deploy dynamic forms that connect seamlessly with internal workflows and external platforms.

Service request module is often misunderstood as a stand-alone function managed through a ticketing system or a simple CRM add-on. While such tools may capture complaints or requests, they rarely address the real challenge: connecting customer interactions with the business processes that actually solve their issues.

Approval workflows are often treated as a checkbox in ERP systems. You may get a simple “approve” button or a single-stage authorisation. In practice, business processes are rarely that simple. Real-world approvals involve multiple roles, time limits, escalation rules and notifications across different channels. If these are not handled properly, the system creates more bottlenecks than it solves.

Auto-close and Auto-expire, are two separate system triggered functions available in Tuhund. Auto-close closes the inquiry as completed when a related record like quotation, proforma invoice or commercial invoice passes through a specified stage. On the other hand, Auto-expire is a time controlled function that closes as inquiry as lost opportunity if and when an inquiry stays open beyond a specified duration of time without a transition in status. Both these functions together ensure that     ...more