Capturing customer inquiries, complaints and feedback is a critical part of customer relationship management (CRM). In Tuhund, this is made effortless through the Contact Forms sub-module of the CRM module. It allows businesses to design, customise and deploy dynamic forms that connect seamlessly with internal workflows and external platforms.

Enterprise software buyers are often told they can “have it all” by combining an ERP system with a separate CRM. On paper, this sounds appealing: the ERP handles finance, procurement and operations while the CRM manages leads, opportunities and customer relationships. Vendors promise smooth data flow between the two.

There is a common but deeply flawed belief in business that the selling price of a stock item should be based on its cost price. While this may appear logical at first glance—after all, one must recover what was spent—it is often a dangerous approach that leads to lost opportunities and, in many cases, actual losses.