In any organisation, work happens in many different ways. Some work is planned in advance. Some work happens because someone is responsible for it. Some work happens suddenly when a customer or vendor contacts you. Tuhund is designed to handle all of this clearly and consistently.

When an organisation decides to implement an ERP system the Accounts department is usually the first to take interest. They manage compliance, taxation and reporting so they expect to lead the project. Although finance is a major stakeholder and beneficiary, placing Accounts in the driver’s seat is one of the main reasons ERP implementations fail.

ERP is a business investment. It is paid for by the company owners who expect performance, accuracy and efficiency. The interface of a modern ERP must reflect this reality. The goal is not to entertain the users. It is to help them finish their work faster with fewer errors.

One of the most underestimated challenges in ERP implementation is not the software, not the configuration and not the project plan. It is the quality of the data provided by the customer. Many organisations hand over raw spreadsheets, incomplete records or unstructured data and expect the ERP team to sort it out. This leads to delays, rework and serious integrity issues across the system.

Every business starts somewhere. In the early days, simplicity feels like the right choice. A small team, limited processes, single location operations and straightforward reporting needs do not call for a sophisticated system. Entry-level ERPs and lightweight cloud applications appear to solve the problem well enough. They are quick to set up, easy to learn and seem affordable.

Many organisations begin their digital journey with lightweight and modular cloud systems. These platforms are easy to adopt, quick to deploy and helpful when processes are simple. They support the shift away from paperwork and bring initial structure to operations. For an early stage business, this can feel adequate.

Capturing customer inquiries, complaints and feedback is a critical part of customer relationship management (CRM). In Tuhund, this is made effortless through the Contact Forms sub-module of the CRM module. It allows businesses to design, customise and deploy dynamic forms that connect seamlessly with internal workflows and external platforms.

Project management is one of the most critical activities in any organisation, whether it involves delivering client projects, managing production jobs or running large-scale internal initiatives. For decades, businesses have relied on specialised tools such as Microsoft Project and Primavera. These tools are excellent for scheduling, resource allocation and monitoring at the project manager level.

Service request module is often misunderstood as a stand-alone function managed through a ticketing system or a simple CRM add-on. While such tools may capture complaints or requests, they rarely address the real challenge: connecting customer interactions with the business processes that actually solve their issues.

Approval workflows are often treated as a checkbox in ERP systems. You may get a simple “approve” button or a single-stage authorisation. In practice, business processes are rarely that simple. Real-world approvals involve multiple roles, time limits, escalation rules and notifications across different channels. If these are not handled properly, the system creates more bottlenecks than it solves.

When organisations look at ERP systems, attention often falls on features like sales automation, inventory control, HR, CRM and dashboards. These are important, but without a strong financial backbone they lose their power.

Enterprise software buyers are often told they can “have it all” by combining an ERP system with a separate CRM. On paper, this sounds appealing: the ERP handles finance, procurement and operations while the CRM manages leads, opportunities and customer relationships. Vendors promise smooth data flow between the two.

In any organisation, administrative responsibilities can pile up quickly — tax filings, statutory payments, compliance reporting, internal reviews and so on. What's common across these tasks? They're repetitive, time-bound and critical. Yet many businesses still rely on manual reminders, shared spreadsheets or memory to stay on top of them.