Why does Tuhund support need access to our ERP?

28/07/2019 11:39 PM

Why does Tuhund support need access to our ERP?

Tuhund support has full access to our system and so far we have not had any issues with it. Now our principal has raised objections as our data is highly sensitive. They want to know why this access is needed even after a long times has passed since implementation.

Irfan Mustafa Qazi
29/07/2019 10:37 AM

A. It is not mandatory; you can withdraw such access any time from your side without even notifying us, though notifying will be courteous.

B. In every Tuhund deployment there are two support users by default. One is ECS Support and other is Tuhund Support. ECS support by default has access to everything but credentials of this account are only with the top management of ECS. Tuhund support credentials are with support team, but this account, by default, has very limited access. This account has complete access for administration, not the real data. 

Tuhund needs access to your system in order to be able to support you better. Normally nobody from Tuhund logs into your system unless there is a need. However, your system is monitored 24/7 to ensure availability and performance. You might be aware of how many service requests your staff raises and how efficiently they are handled, but you will not have much knowledge of how we keep working silently behind the scene, without bothering you, to ensure you do not face problems. Tuhund support is very proactive and everything we do is to benefit you. We continuously monitor hard disk health and utilization, RAM, processors, network, temperature, database response speed, application server response speed, network traffic, user activity and system usage. Monitoring these parameters help us detect issues that can slow down or crash you system in advance. This also helps us detecting security issues including abnormal activity even from authorized users. Some of the work performed on server is manual and it has to be manual. This includes clearing old unwanted server logs, which in turn ensures server speed. This also includes manual check and verification of auto-backup and system level configuration like change of DNS servers, host names and firewall related settings. 

If data security is your concern, please do not worry about it. NDA is a part of our terms which we adhere to. Your data is very safe. ECS is a very professional organization with a long term vision and values. We will protect your data more than you would yourself do.

In the end let me repeat, access to Tuhund support is good and it is in your interest. However, if your company policies do not permit it, you can remove it. All the functions performed by Tuhund support can be managed by your own team if you have the resource available in-house.
 

01/08/2019 10:15 PM

Thank you for the detailed explanation. I understand we are better off keeping this access as it is. 

Labels :

support

,

access

User Community Home

ERP Interest Groups

Topics : 17|Last Topic : 02/09/2020 10:53 PM
Questions and queries about Accounting a Finance module. Working with cost centers. General Ledger, Accounts receivable, Accounts payable, financial statements, expense claims management, commission payables and receivable claims, Forex, Currency, Assets, Depreciation, Taxes and TDS, etc.
Topics : 13|Last Topic : 02/09/2020 10:32 PM
Information about Tuhund. Tuhund has moved far beyond and is much larger for just being called an ERP.
Topics : 4|Last Topic : 10/04/2019 11:32 AM
Point of sales software, Andriod and IOS applications and other software linked with Tuhund. API for connecting with Tuhund and building applications on top of Tuhund backbone.
Topics : 1|Last Topic : 10/10/2019 09:36 AM
Discussions on ERP in general and comparison of various ERP, their features, working, issues and workarounds
Topics : 4|Last Topic : 05/09/2020 11:51 PM
Questions and queries about Human Resource Management Module
Topics : 15|Last Topic : 23/08/2020 09:12 AM
Questions and queries about Inventory and Procurement Modules. Products and product categorization. Vendors Price Lists, Quotations & Invoices, Requests For Purchase, Requests for Quotes, Purchase Orders, Purchase Invoices, Tenders, Store Management, Locations, Stock. Inventory reports, margin analysis, ageing analysis.
Topics : 2|Last Topic : 26/12/2018 01:46 PM
Questions related to GST, GSTR1, GSTR3B. Issues and problems faced in GST Portal.
Topics : 2|Last Topic : 29/12/2018 11:34 PM
Knowledge sharing, support and help with Project Management Module; Project Schedule Management, Project Scope Management, Project Resource Management, Material Management, Expense Management, Deliverable, Billing and Invoicing.
Topics : 19|Last Topic : 15/09/2020 12:18 PM
All about Sales and Customer Relationship Module. Tasks, reminders and events. Inquiries, opportunities and business leads. Different types of sales targets and key performance indicators.
Topics : 2|Last Topic : 04/09/2020 11:19 PM
We welcome suggestions from our customers, third party users as well as from general public. Our aim is continual improvement of Tuhund. We are not going to stop or slow down development of Tuhund. Please let us know what you are looking for in Tuhund and we will make sure it is added.
Topics : 1|Last Topic : 02/09/2020 11:19 PM
Forum for Tuhund Channel Sales and Implementation Partners to seek clarifications and to exchange knowledge and ideas among themselves and with others.
Topics : 5|Last Topic : 03/09/2020 12:05 AM

Keywords

#access #accounting #accounts #activity #adapter #admin #advance #ageing #agent #aging #amount #analysis #android #app #application #approval #assets #attachment #attendance #automatic #backup #balance #balancesheet #bank account #bank #bar code #barcode #bi #boe #bonded #bounce #branch #browser #business development #business intelligence #calculation #campaign #cash #change #charts #chat #cheque #claims #clearing #comments #commission #companies #company #compliance #configure #consumption pattern #control #conversation #conveyance #coordinates #cost #costcenter #courier #credit note #credit #crm #currency #custom duty #customer #customers #customization #customized #dashboard #data #database #date #default #delivery charges #delivery #depreciation #discount #discussion #disk #document #download #drill down #drive #duplicate #e-commerce #elevate #email address #email client #email message #email #employee #entries #epf #escalation #evidence #excel #exchange #expense #failure #filters #finance #financial year #forwarding #function #group #gst rate #gst returns #gst #image #import #indent order #indent sale #information #inquiries #install #instructions #integration #inventory #invoice #journal #kilometer #ledger balance #ledger #license #limit #live #loading #location #locking #login #logout #logs #macbook #machine #management #maps #margin #marketing #mass mail #master #migration #mobile #module #newsletter #number #odometer #online #opening balance #outbox #partner #payable #payment #payroll #pdf #performance #petty cash #picture #pnl #point of sales #portal #pos #prefix #price list #price #printer #printing #process #procurement #product #products #profit #proforma invoice #project #promotional #purchase invoice #purchase order #purchase #qr code #quotation #rate #reading #receivable #recipient #reconciliation #register #report #request #requirement #requisition #resource #retail #revenue #revision #rfq #rules #saas #salary #sales return #sales #salesmen #sample #schedule #scope #search #section #selection #sensitive #sensors #server #services #settings #share #sms #software #space #statement #sticker #stock #storage #stuck #subledger #support #synchronize #system #target #tasks #tax invoice #tax liability #tax #template #thermal #topics #tracking #transaction #upload #user #value #vat #vendor #vouchers #warehouse #warranty #wbs #website #widget #zones
Tuhund Logo
TUHUND®
Home About us Modules CRM HR SALES BI SERVICES MANAGEMENT INVENTORY MANAGEMENT ACCOUNTING AND FINANCE PROCUREMENT PROJECT MANAGEMENT ERP ADMINISTRATION DATA REPOSITORY API & SUB PORTALS Careers Community Blog
M Home Schedule Demo About us Community Blog
CRM HR SALES BI SERVICES MANAGEMENT INVENTORY MANAGEMENT ACCOUNTING AND FINANCE PROCUREMENT PROJECT MANAGEMENT ERP ADMINISTRATION DATA REPOSITORY API & SUB PORTALS Careers
Request Demo